1. About us
Guanhuasoft is the world's premier publisher and developer of multiplayer online games. Established in 2002 in Taichung, Taiwan, Guanhuasoft goal to become the leading 3D animation production company and successful online game developers. Today Guanhuasoft well positioned in Asia, North America and European markets, and expand their sphere of influence to provide excellent products and operating authorization success around the world.
2. Information we collect about you, and how we collect it
We may collect and process the following data about you:
information that you provide us with when you fill in forms when using our Services, or when you create an account with us;
details of your use of our Services and the resources that you access (for example, information about how and when you play our games or visit our website(s), what device you use to access our Services or, details regarding profile visits, as set out in the section entitled “Guanhuasoft Profile” in paragraph 6, below);
content of messages sent to our customer service which
if you contact us or respond to messages and communications that we send to you, we may keep a record of that correspondence;
your interactions with us on our social media channels; and
information we collect via cookies, as explained further below.
to allow us to recognise you and your device, for example by identifying your IP address;
to allow our Services to interact with a third party social network or platform (where you have chosen to allow such interaction);
to allow our payment processors to process your payment instructions;
to provide you with more customized Services, for example to provide our Services in the correct language;
to obtain data which will allow us to understand how people are using our Services so that we can improve them.
When you purchase Services on our website(s), we may collect certain payment information from you on behalf of our payment service providers, but this information is temporarily cached in a way that is unreadable by Guanhuasoft. When you purchase items via our apps (such as those you can purchase in the App Store, the Windows Store, via Amazon Kindle or on Google Play) we do not collect or store any payment information from you.
3. How will we use your Personal Information?
You agree that we (or a supplier or group company acting on our behalf and only under our instructions) may use your Personal Information for the purposes of:
contacting you, for example as part of customer service or to send you updates about our Services;
managing your account and relationship with us and improving your experience when you use our Services;
research, surveying, and engaging with you, for example by sending you communications (including by email) for these purposes;
marketing and promotion of our Services or related products, for example sending you communications (including by email) for these purposes on our, or a third party's behalf. For example, we might send you information about merchandise relating to our Services If you do not want us to use your data in this way please let us know by contacting us at email@example.com;
to create reports, analysis or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our Services;
preventing cheating, crime or fraud. We may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention;
if you live in the European Union, for the purpose of providing VAT invoices where we are required to do so by law or where requested by you; and
4. Will we share your Personal Information with third parties?
We will only share your data with third parties (for example, our group companies or suppliers):
as reasonably necessary in order to provide the Services to you (for example, by providing your Personal Information to suppliers we may use to fulfil the Services or to communicate with you);
where it is necessary to carry out your instructions (for example, to process a payment instruction we must provide your Personal Information to our payment processors);
where your data is on an anonymous and aggregated basis, meaning you could not be personally identified from it;
when you submit information as part of a competition or otherwise interact with our social media channels (for example, by providing a testimonial about one of our Services) we may publish the information you submitted, alongside your name and home country on our website and social media channels;
as we reasonably believe is permitted by law or regulation;
in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and/or any other agreement with you; or to protect the rights, property, or safety of Guanhuasoft, our users, or others;
5. Playing our games socially
Interaction with third party social networks or platforms
You may allow our Services to interact with a third party social network or platform, which will provide information about you to us. These applications or websites are created and maintained by a third party which is not a part of, or controlled by Guanhuasoft. You should ensure that you read their terms of service and privacy policies to understand how they treat your data and what data they might share with us.
You understand that where you allow our Services to interact with any third party social network or platform, we may share data about you with your contacts (and vice versa) in order that you may enjoy playing socially (the “Social Data”). This Social Data includes your name, your social media profile picture and your scores and/or progress in our games.
You can make changes to what data a third party social network or platform shares with us, or stop our Services interacting with that social network or platform by adjusting your settings with that third party provider, however you may find you are not able to enjoy all of the same features of our Services.
Users of our Services may be automatically assigned a profile which is visible to other users of our Services. Your profile may include the Social Data described above, game achievements or other game play information and details of which other Guanhuasoft account holders have viewed your profile.
Your profile will be visible to other users of our services. If you choose to view another individual's profile, that individual and other users of our Services will know that you have visited them because some of your Social Data and a link to your profile will be displayed on that individual’s profile. They will also be able to visit your profile.
6. For how long will we retain your information?
7. Will we transfer your Personal Information overseas?
8. How do we protect your Personal Information?
The security of your Personal Information is important to us. We maintain appropriate technical and physical safeguards to protect your Personal Information against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access, use and all other unlawful forms of processing of the data in our possession. We use the same level of skill in protecting your Personal Information as other similar games developers. However, since the internet is not a completely secure environment we cannot guarantee that information you transmit via our Games will not be accessed, disclosed, altered or destroyed by breach of any of our safeguards.
9. Links from our Services
10. Your rights in relation to your Personal Information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your Personal Information, please contact us at firstname.lastname@example.org- we may make a small charge for this.
We want to make sure that your Personal Information is accurate and up to date. You may ask us to modify, correct or remove information by contacting us at the email address above.
Information that you have shared via our Services on any social network or third party platform cannot be amended or deleted by us where it is in the control of that social network or third party platform. In addition, where any third party copies information which you have made available via the use of our Services (for example, one of your friends on a social network you allow to interact with your account), we may not be able to amend or delete it because it may not be in our control.
You have the right to ask us not to use your Personal Information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at email@example.com
11. How to contact us
To find out more about how your Personal Information will be used please contact us by email at the address above.
We hope that you won't have any complaints about us or our Services. If you are unhappy with our use of your Personal Information then please contact our customer services department by emailing firstname.lastname@example.org
You also have the right to complain to your local data protection authority if there is a problem.
13. Legal matters